Effective date: 6/15/2026
These Terms of Service (“Terms”) govern your use of kendallcliffs.com (the “Site”) and your bookings, lessons, events, and purchases from Kendall Cliffs, LLC (“Kendall Cliffs,” “we,” “us,” “our”), a subsidiary of Appalachian Outdoors, LLC. By using the Site or making a booking or purchase, you agree to these Terms.
Bookings, cancellations, and rescheduling
In the event that you wish to cancel or reschedule your appointment for a lesson or group event, you may do so with a minimum notice of 72 hours. Any cancellation within 72 hours of the scheduled appointment will forfeit your deposit. Requests to reschedule with less than 72 hours’ notice cannot be accommodated. Prices and deposits are as shown at the time of booking and are subject to change.
Waivers required
All participants must have an updated, signed waiver to participate. Our waivers are digital and may be completed in person at the time of your visit, or ahead of time at kendallcliffs.com by clicking “Sign Our Waiver” at the bottom of the screen and filling out the required information. Participants under the age of 18 must have their waiver signed by a parent or legal guardian. We are unable to make any exceptions to this requirement.
Assumption of risk and safety
Rock climbing and related activities are inherently dangerous and involve the risk of serious injury. Participation requires a signed waiver and assumption-of-risk agreement and compliance with all gym rules and staff instructions. That waiver/assumption-of-risk agreement is a separate document and governs liability for participation.
Online store and payments
- Products, including gift cards, are sold through our online store (Ecwid); payments are processed by Stripe. We do not store full payment-card numbers.
- Gift cards are non-refundable and may not be returned.
- We may refuse or cancel any order — for example, in the case of pricing errors or suspected fraud.
Acceptable use
You agree not to misuse the Site, interfere with its operation, or use it for any unlawful purpose.
Intellectual property
The Site and its content (text, images, and logos) are owned by Kendall Cliffs, LLC or its licensors and may not be used without our permission.
Disclaimers
The Site and our services are provided “as is” and “as available,” without warranties of any kind, to the fullest extent permitted by law.
Limitation of liability
To the fullest extent permitted by law, Kendall Cliffs, LLC and its affiliates will not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Site. Liability for participation in activities is governed by the signed waiver/assumption-of-risk agreement.
Indemnification
You agree to indemnify and hold harmless Kendall Cliffs, LLC and its affiliates from claims arising out of your violation of these Terms or your misuse of the Site.
Third-party services
Bookings, payments, and store functions are provided by third parties (Acuity, Stripe, Ecwid) under their own terms of service.
Governing law
These Terms are governed by the laws of the State of Ohio, without regard to its conflict-of-laws rules.
Changes to these terms
We may update these Terms from time to time; the current version is posted here with its effective date.
Contact
Kendall Cliffs, LLC · 60 Kendall Park Rd, Peninsula, OH 44264 · cs@kendallcliffs.com · (330) 655-5489